Capillary Technologies is the global leader in loyalty and customer engagement. Founded in 2012, Capillary has been the loyalty standard and has now set a new blueprint for the industry with managed SaaS customer loyalty & engagement solutions. Powering over 500 programs across the globe, Capillary has a strong presence in the United States, Europe, India, the Middle East and Asia across financial services, telco, insurance, retail, CPG, fuel, travel & hospitality and more.
Capillary creates personalised digital loyalty & engagement experiences helping brands to more effectively engage with their customers to build stronger, more profitable relationships that create true brand advocacy. The platform’s suite of products – Loyalty+, Engage+, Rewards+, and Insights+; are all powered by AI and sit on top of a powerful consumer data platform that supports more than a billion end customers.
We’re pioneers of managed SaaS, offering the best-in-class loyalty technology platform with expert services. Our platform consists of Loyalty+ (increases customer retention efficiently), Engage+ (personalized customer communication), Insights+ (in-depth analysis with automated reports) and Rewards+ (extensive global rewards network), all sitting on top of CDP+ (a CDP that contains AI/ML insights, customer engagement and loyalty trends). The combination of our technology with best in class consulting, strategy and digital services is unmatched.
The agency model is old, outdated and costs a fortune to partner with. Our combination of SaaS, consulting and digital services is a massive differentiator for Capillary. Our key differentiators include:
*Robust Technology Solutions – Our platform is highly configurable, providing the flexibility to adapt and meet the ever changing needs of your business and customers.
*Consulting & Strategy Services – Brierley, a Capillary company, has created, managed and consulted loyalty and CRM programs with unparalleled success for many of the world’s most popular loyalty programs.
*World-Class Digital Services – We have a team of experienced digital experts who design and execute first-in-class digital and experiential engagements.
*AI-Powered Consumer Data Platform – Our CDP powers the platform and connects data (known & unknown members) at every touch point – unifying data to create a 360 single view of the customer.
