Member Podcast: Collaboration is the key to the UK Gift Card Industry’s Future

Our founder, Hadie, catches up with industry leader Richard Robertson. He is epay’s Managing Director UK, Nordics, Turkey & Russia. Epay is a global payment gateways solution provider and provider of gift card expertise and technology. Richard is an  experienced, innovative leader from a broad background across several industries including FMCG, Telco, Branded Payments and Gift cards and he’s very excited about 2023 and the many opportunities it brings the gift card industry. Richard says it is all about working closer with their brand and retail partners focusing on innovation and digital growth and he gives some examples of epay’s successes. He also says the UK industry needs to talk far more about the future of gift cards and collaborate to achieve industry milestones.

“I don’t think we talk about digital innovation at UK industry level that well, not like other markets like Turkey that is 90% digital and 10% physical”

“We need to do more.  More collaboration with each other and set industry milestones that we want to achieve and actually talk about where the industry is going to be in 3 to 5 years time”

“Advice for start ups in the gift card market – don’t run before you can walk.  And it’s up to us as an industry to support new entrants coming in to the market as they have a point of difference”