It’s time to make sure that customer loyalty is driven by a growing demographic of shoppers who want to ensure their purchasing choices contribute to a better and more sustainable world Sustainability and Smart High Street Grocers in a Post-Covid-19 Britain by Hadie Perkas, Editor There is nothing quite like your local high-street when …
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The grocery retail industry is facing an imposing wave of challenges. Covid-19 has altered the way shoppers behave. Online players have entered the market to disrupt traditional grocery formats. And a nascent global recession is forcing many players into price wars. Now more than ever before, shoppers have a belief that they can help to …
With 24 years at multi-million pound retailer, Ted Baker, Craig has lots to say about how retailers can amplify their digital offering, data vs humans and emotional loyalty technology.
by Huw Tuckett, Executive Director, Euromic Despite having proved that Incentive travel is a powerful motivator for organisations globally time and again, Incentive travel has by it’s very nature always been considered a ‘nice to have’, the cherry atop a pyramid of hygiene factors and rewards that motivate employees and partners to improve their performance. …
Covid -19 Could Be The Best Thing To Happen to Incentive Travel. Read More »
To get the full report, monthly consumer insights and much more become a GCVA member- email info@gcva.co.uk to find out how. Topline KPMG/GCVA Data H1 2020, first six months of an extraordinary year, 1 January—30th June, H1 2020.
With so many businesses worldwide affected by Covid-19 this year, our report provides vital empirical research, insightful thinking, and guidance about the most critical actions organisations must take over the next year to be successful in a challenging new decade. In addition to covering a year in crisis, and what key learnings we might …
by Ryan Wuerch is CEO & Founder at Dosh. Forbes Technology Council When people think of rewards programs, they often think of points, such as frequent-flyer miles, or punching in a phone number at a pharmacy or grocery chain. Those experiences can feel a bit empty because there is no instant gratification; it’s as if there …
Employment Lawyer & Employee Relations expert, Zameer Nazarali, from Simplify ER Group, talks to us about how to create a supercharged, engaged workforce through leadership mind-set and reward & recognition
(Credit to Adam Posner, The Point of Loyalty) They order some cocktails. (DA = Data Analyst; BP = Behavioural Psychologist) DA: I’ll have a Tom Collins please with 1.5 ounces of gin; 1ounce of lemon juice; 1.5 of an ounce of simple syrup and 3 ounces club soda or to fill (serious tone of voice). BP: I’ll …
A data analyst and a behavioural psychologist walk into a bar… Read More »
Olivia Jackson, Senior Account Manager, Eagle Eye One of the biggest mistakes within loyalty programmes is just that – a contentedness that retailers assume what they have done previously is enough to keep a customer’s loyalty. But we are now in a post-COVID digitally focussed world. The landscape has changed. Customers have less patience for …